Terms & Conditions

These general TERMS & CONDITIONS of use and purchase and sale are in compliance with Law 12.965 / 2014 (Marco Civil da Internet) and apply to services provided by the legal entity COMERCIO DO VESTUÁRIO CAROLINE PERINO LUXURY GOODS LTDA, duly registered under CNPJ nº 33.146 .919 / 0001-47, e-mail: contact@carolineperino.com, established at:


Represented by:

CAROLINE PERINO, as a DIRECTOR and duly qualified in the company's articles of association.
Hereinafter called WEBSITE PUBLISHER called CAROLINEPERINO.COM, with the following address: WWW.CAROLINEPERINO.COM.


The purpose of the CAROLINEPERINO.COM website is to provide distance selling services and electronic products and services, aimed at the following activity:



All those who wish to have access to the services offered through the CAROLINEPERINO.COM website must first inform themselves about the rules that make up this instrument, which will be available for prompt and wide consultation, in a direct link on the website itself.
When using the CAROLINEPERINO.COM website, the user fully accepts these rules and undertakes to observe them, under the risk of applying the applicable penalties. Before starting any navigation on the website, the user should be aware of any changes or updates that have occurred in these terms.
The user may also be notified by e-mail or directly on the website of any changes to these rules. If you do not agree with any of the rules described here, the user must immediately refrain from using the service. If it is of interest to you, you can also contact customer service to present your reservations.


The publisher of the CAROLINEPERINO.COM website is committed to using all the technical solutions at its disposal to allow access to the service 24 (twenty four) hours a day, 7 (seven) days a week. However, it may, at any time, interrupt, limit or suspend access to the website or to some of its pages, in order to carry out updates, content modifications or any other action deemed necessary for its proper functioning.
The present general terms & conditions of use and purchase and sale apply to all extensions of the CAROLINEPERINO.COM website on social networks or communities, both existing ones and those that may be implemented.


For good management, the editor of the website CAROLINEPERINO.COM may, at any time:
a) suspend, interrupt or limit access to all or part of the website;
b) remove any information that may disturb the functioning of the website or that is in conflict with the rules of Brazilian law or international law;
c) suspend the site in order to carry out updates and modifications.


The services available on the CAROLINEPERINO.COM website can only be accessed by fully capable people, as defined by the Brazilian civil code. Disabled people will only be able to access the site through their legal representatives who will be responsible for compliance with these rules and those who are relatively capable will be duly assisted, under the terms of the Brazilian civil code (Law 10,406, of January 10, 2002).
Legal entities may also register, through their legal representatives, as established in their contract or bylaws and in the relevant Brazilian legislation.
The user will be allowed to keep only one account with the CAROLINEPERINO.COM website, so that duplicate accounts will be automatically disabled by the website publisher, without prejudice to any applicable legal penalties.
For registration on the CAROLINEPERINO.COM website, the user must provide all the required data, committing to provide accurate, true and updated information, responding civilly and criminally, for the veracity, accuracy and authenticity of the data provided.
The user must provide a valid e-mail address, through which the website will make all necessary contacts. All communications sent to the said address will be considered read by the user, after two (02) days have elapsed, the user being committed to regularly consult the messages received and to respond to them within a maximum period of five (05) days, under pity to be considered that it has nothing to oppose the entire content of the message sent to it.
After confirming his registration, the user will have a personal login (nickname) and password of his choice, which must be used, exclusively by him, to access his account on the CAROLINEPERINO.COM website.
By effecting your registration, the user agrees that his LOGIN and PASSWORD will correspond to his IDENTITY and SIGNATURE for the purposes of accessing the CAROLINEPERINO.COM website, committing himself to maintain absolute confidentiality of this information, as it will be his entire responsibility the use made of them by third parties to whom they come to know their access data to the site. The user also undertakes to immediately report any suspicious or unexpected activities to his account to the website publisher.
It will not be allowed to assign, sell, rent or transfer your account in any way, even if temporarily, as it is personal and non-transferable.
Any user who fails to comply with any of the rules contained in this instrument will be automatically unsubscribed, being forbidden to register again on the website.
The user may, at any time and without justification, request the cancellation of his registration with the CAROLINEPERINO.COM website. Your unsubscription will be carried out as soon as possible, as long as open debits are not verified.


The publisher will be responsible for the defects or defects found in the services provided by the CAROLINEPERINO.COM website, as long as it has given them cause. Defects or technical or operational defects originating in the system itself, due to the instability of the internet, the user, or any other cause that is outside the sphere of activity of the website publisher, will not be your responsibility.
The publisher is responsible only for the information that it has disclosed or included on the website, so that the information entered or provided by the users, especially their comments, and their personal profile, will be the sole responsibility of the respective (s) issuer (s). The user is also responsible for:
a) for the correct use of the website and its services, valuing good coexistence, respect and cordiality in the relationship with other users;
b) for compliance with the rules contained in this instrument, as well as rules of national and international law;
c) for protecting your account access data (login and password). The publisher will not be responsible for:
a) the intrinsic characteristics of the internet, mainly related to the reliability and the origin of the information circulating in this network;
b) for the contents or illegal activities practiced by user (s) or third party (s) through its website.


The CAROLINEPERINO.COM website may contain external links redirecting the user to other internet pages, over which the publisher has no control, so that it is exempt from any responsibility for the content found on these sites and services.
The inclusion of any type of illegal, violent, controversial, pornographic, xenophobic, discriminatory or offensive information and any other information that may cause any kind of damage or injury to honor and good customs will not be allowed.
The publisher reserves the right to immediately remove any link that may lead to its own service, if the source page is not in accordance with its editorial policy or in breach of legal, ethical and good manners.


The structure of the CAROLINEPERINO.COM website, as well as, but not limited to, text, graphics, logos, button, icons, images, audio clips, videos, data compilations, and the compilation thereof (the ‘Content’) and other applications and information that comprise it are the property of the publisher, our affiliates, our partners or licensors and are protected by the Brazilian and international legislation regarding intellectual property.
Any representation, reproduction, adaptation or partial or total exploitation of the contents, brands and services proposed by the website, by any means whatsoever, without prior express and written authorization from the publisher, is expressly prohibited, and subject to applicable civil and criminal measures. Only those elements that are expressly designated on the website as free of copyright are excluded from this provision.
The access does not generate for the user any intellectual property right related to the information inserted or supplied by him or to elements of the website, which are the exclusive property of the publisher.
It is forbidden for the user to include data on the website that may modify its content or appearance.


Through the CAROLINEPERINO.COM website, the publisher provides the customer with a catalog or an online store presenting exactly the products and services sold. Products and services are described and presented with the highest possible degree of precision, containing correct, clear, precise, ostensible information and in English language about their characteristics, qualities, quantity, composition, price, guarantee, validity and origin, among others. other data, as well as the risks they pose to the user's health and safety.
Products and services are offered for sale up to the limit of available stock. Prices and fees for the sale of products and services are accurately reported in the catalog or online store. Before finalizing the purchase on a certain product or service, the user must be informed about its specifications and its destination, as well as the age group for which it is recommended. In the case of a product or service acquired within the scope of offers, the user must also observe the conditions for their application.
Offers will be made available on the website at the publisher's convenience. They can be completed before the scheduled deadline, if the stock is finalized and it is not possible to restore it with the suppliers of the site.
The CAROLINEPERINO.COM website may offer the online user the option of purchasing a product that is not in stock. Wishing to make use of this possibility, the user must make the advance payment of the product, at the time of the order, since only with payment will it start its production. The user has the option to choose size, color, and even material, depending on the product. After making his choices on the website, he will order your product, which will be manufactured from scratch, especially for him.
In these cases, the user will waive his right to repent, as well as to exchange or return the product that will have been made especially for him. Unless the product sent is defective or drastically diverges from the product chosen by the user


The seller reserves the right to modify the prices of products and services at any time, by posting them on the CAROLINEPERINO.COM website.
The rates in force at the time of order closing will be applied, subject to availability of products and services on this date.
Prices may be indicated in more than one currency, giving the customer the possibility to choose the currency that is most convenient to them, however they will not include delivery fees, which will be specified separately and clearly informed to the customer before the payment is made. request.
The total order amount, including all fees, will be indicated prior to final order validation.


Payment for the order must be made in cash, using the following means:
Credit card, Pay Pal and Secure Pag.


The delivery time for products or services purchased on the CAROLINEPERINO.COM website will be informed at the time of order, in working days. The delivery time is calculated according to the stock, the region, the invoice issuing process and the order preparation.
After completing the order, it will not be possible to change the form of payment, the address or the delivery terms of the product, especially with regard to the priority or advance of delivery.
Deliveries will be made through a company specializing in the parcel transport industry, specially contracted for this purpose. Right after sending the order, the customer will be informed about the responsible company, as well as about its delivery policy, such as the days and times when it can be carried out. He will also be informed of the order registration number, if any, to monitor the delivery of your product via the internet.
The publisher is not responsible for the assembly or disassembly of products, nor for their transportation, considering that the customer will choose the form of transportation that is most convenient for him.


Within the period of 7 (seven) days, counted from the date of receipt of the product or service, the customer may withdraw from the purchase and request the return of the amounts paid, without the need to present any justifications.
In this case, he must return the purchased product or service to the seller, under the same conditions in which he received it, bearing the expenses resulting from the return of the product. The refund of the amount paid will occur in the same form and payment terms made by the customer and after receiving the product by the website publisher and found that it is in the same conditions as it was delivered to the customer.
When the product purchased by the customer is not in stock and / or is developed in a special and specific way for him, upon prior analysis of a detailed description on the website, the editor of the website is still at his disposal to clarify any eventual doubt, the manufacture of the product will only occur upon your approval and authorization, the customer will waive its right of regret at the time of its manufacturing authorization and consequent payment, except in relation to any drastic disparity between the product delivered to it and the final product or in case of any product defect.


The exchange and return policy of the CAROLINEPERINO.COM website will be governed by the Consumer Protection Code (Federal Law No. 8,078, of September 11, 1990).
Aside from the customer's regret, the exchange or return of purchased products or services will only be carried out by checking for defects in quality or quantity that make them unfit or unsuitable for the consumption they are intended for or that decrease their value. Products or services that are inconsistent with the information on the container, packaging, labeling or advertising message may also be exchanged or returned, subject to variations arising from their nature.
The user must inform the seller, through his customer service, as soon as he finds an addiction to the purchased product or service. If, within a maximum period of 30 (thirty) days, it is not possible to resolve the defect or, regardless of this period, the replacement of the addicted parts may compromise the quality or characteristics of the product or service, decrease its value or be a product or essential service, the customer may choose to substitute the product for another of the same type or to re-perform the service, return the amount paid or proportionally lower the price.
When the product purchased by the customer is not in stock or has been developed in a special and specific way for him, upon prior analysis of a detailed description on the website, the editor of the website is still at your disposal to clarify any eventual doubt, so that the manufacture of the product will only occur upon its approval and authorization, the client will need to renounce its right of regret at the time of its manufacturing authorization, except in relation to an eventual drastic disparity between the project that was given to it delivered presented and the final product or in case of any product defect.


In case of doubts, suggestions or problems with the use of the CAROLINEPERINO.COM website, the user will be able to contact his customer service directly by e-mail: contact@carolineperino.com, or by phone: +55 (51) 99138 6785 These user support services will be available on the following days and times:
MONDAY TO SATURDAY: 10 am to 6 pm (Brasília time zone, Brazil, GMT-3)
The user may also choose to send correspondence to the address of the CAROLINEPERINO.COM website, which follows:
CEP 90440-003


Without prejudice to other applicable legal measures, the publisher of the CAROLINEPERINO.COM website may, at any time, warn, suspend or cancel the user's account:
a) that breaches any of the devices contained in this instrument;
b) to fail to comply with their user duties;
c) to commit fraudulent or intentional acts;
d) providing any incorrect information;
e) whose behaviour constitutes or may imply an offence or damage to a third party or to the website itself.


This version of the general terms & conditions of use and purchase and sale was last updated on: 08/31/2020.
The publisher reserves the right to modify, at any time and without any prior notice, the website and services, as well as these rules, especially to adapt them to the evolution of the CAROLINEPERINO.COM website, whether by making new features available, either by removing or modifying existing ones.
Thus, the user is invited to periodically consult this page to check for updates.
The user who uses the service, after making changes to the general terms & conditions, demonstrates his agreement with the new rules. If you disagree with any of the changes, you must immediately request the cancellation of your account or submit your reservation to the customer service, if you wish.


In order to resolve disputes arising from this instrument, the rules in force in the territory of the Federative Republic of Brazil will be fully applied.
Any disputes should be submitted to the district of Porto Alegre, RS, Brazil, where the headquarters of CAROLINEPERINO.COM and the publisher of this website are located.